Your Privacy Matters to Us
At Prime Tiling, we are committed to protecting your personal information and being transparent about how we collect and use your data.
Prime Tiling ("we," "us," or "our") operates primetiling.ca and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Questions About Privacy?
If you have any questions or concerns about this Privacy Policy, please contact us:
1. Information We Collect
Personal Information
When you use our services or contact us, we may collect:
- Name and contact information (email, phone number, address)
- Project details (service type, budget, timeline, location)
- Communication preferences
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device information (type, operating system)
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process your requests, provide quotes, and complete tile installation projects
- Communication: Respond to inquiries, send project updates, and provide customer support
- Improve Services: Analyze website usage to enhance user experience and service quality
- Marketing: Send promotional materials and updates (with your consent, opt-out available)
- Legal Compliance: Comply with applicable laws and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Third-party vendors who assist with website hosting, email delivery, and payment processing
- Business Partners: Tile suppliers and subcontractors (only information necessary for project completion)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage and access controls
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
You can control cookies through your browser settings. Disabling cookies may affect some website features.
6. Your Rights and Choices
Under Canadian privacy law (PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a commonly used format
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:
- Customer records: 7 years (for tax and legal purposes)
- Project documentation: Duration of project + 7 years (warranty and liability)
- Marketing communications: Until you opt-out or request deletion
- Website analytics: 26 months (Google Analytics default)
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, tile suppliers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Significant changes will be communicated through our website or via email (if you have provided contact information).
11. Consent
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
12. Governing Law
This Privacy Policy is governed by the laws of Ontario, Canada, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Any disputes arising from this policy will be resolved in the courts of Ontario.